Host: John Pritchard, Publisher, The Journal of Healthcare Contracting (JHC)
• Angela McNally, Vice President of Provider Solutions, Owens & Minor
• Patrick McMahon, Vice President of Services, Owens & Minor
As the COVID-19 pandemic swept across the world, many hospitals quickly stockpiled supplies they had never sourced before, and now they have items they didn’t use during the peak of the pandemic. How do hospitals get their COVID-19 stockpile in order?
Angela McNally and Patrick McMahon of Owens & Minor discuss this challenge and more with John Pritchard of The Journal of Healthcare Contracting (JHC) in the second part of a two-part series covering hospitals and IDNs resuming surgeries. It’s the latest Healthcare Supplychain Radio podcast called “Managing Inventory Post-COVID.”
“Hospitals face dynamic challenges moving forward due to carrying large amounts of inventory with unpredictable demand,” said Pritchard. “Angela and Patrick speak to post-COVID strategies that can prepare hospitals for the long-term and for future epidemics.”
To learn more about inventory management solutions for providers, visit: https://www.owens-minor.com/our-solutions/provider-inventory-solutions/
As states begin to lift restrictions on certain surgeries and procedures for hospitals and health systems, electives have restarted after being suspended during the COVID-19 pandemic.
John Raab and Patrick McMahon of Owens & Minor, and Mark Campbell of Tampa General Hospital discuss the supply chain and demand challenges for hospitals during the restart, the staffing issues, the financial pressures, the data points and the PPE tracking with John Pritchard of The Journal of Healthcare Contracting (JHC) in the latest Healthcare Supplychain Radio podcast, “Best Practices for Hospitals and Supply Chain Resuming Surgeries.”
Historical data points are critical as hospitals restart elective surgeries. Knowing what procedures are scheduled one to four weeks ahead of time, what’s actually been done in the past, how to block time and utilize it, and tracking daily usage of surgical product and PPE, which has thrown a new wrinkle into the mix. Tracking PPE daily is new to the OR.
It’s important for hospitals to have confidence in their supply source, their distributor and their manufacturers. The supply chain is still intact, but the demand for product is more robust. Confidence in their supply will save hospitals from over ordering during this restart.
Host: John Pritchard, Publisher, The Journal of Healthcare Contracting (JHC)
Note: Please look for the second of this two-part series next week on hospitals managing their supply chain post-COVID.
Hospitals and health systems quickly stockpiled for the pandemic without much management of those supplies. Now, hospitals are cleaning up their stockpiles and face challenges of carrying large amounts of inventory with unpredictable demand. How can hospitals make sure they have the best practices in place to properly manage their stockpiles?
In this episode we talk to Michael DeLuca.
Michael DeLuca has been involved in supply chain systems and e-business integrations in the healthcare, manufacturing, software and consulting services sectors for the last 17 years. He is currently an Executive Vice President at Prodigo Solutions Inc. In this role, DeLuca leads the Operations side of the business responsible for software engineering, product development, quality assurance and client services (implementation and support).
Prior to joining Prodigo, DeLuca was Senior Director of Supply Chain Systems & Consulting Services at UPMC (a $17 billion world-renowned health care provider and insurer based in Pittsburgh, PA). He also held roles in operations and procurement at Alcoa, Motorola, Commerce One and Traco (acquired by Alcoa in 2010).
In February 2009, DeLuca was recognized as a “Pro to Know” by Supply & Demand Chain Executive magazine, honoring supply chain leaders demonstrating leadership during times of economic crisis. In 2010 he was selected by UPMC Talent Management to represent the 500+ Supply Chain Management organization in the inaugural 2010 Leadership Development Intensive. As a member of that group he satisfied all requirements necessary for completion by the University of Pittsburgh’s Center for Executive Education, Katz Graduate School of Business.
DeLuca earned a bachelor’s degree in Operations Management, Marketing and Distribution Management from Indiana University's Kelley School of Business which has continually received the BusinessWeek top 10 ranking for Undergraduate Business Schools in the nation.
In this episode we talk to Raymond Davis, Vice President Supply Chain, of Universal Health Services.
One of the nation’s largest and most respected hospital companies, UHS has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
In this episode we talk to Ginny Borncamp, Senior vice president, chief sourcing officer, with Providence St. Joseph Health.
Ginny Borncamp started her career in healthcare more than 20 years ago. "Very early on, I learned to approach supply chain management as a conduit to improved patient care," she says.
Prior to joining Providence, she worked with Allina Health and Intermountain Healthcare in supply chain and medical informatics. While with Intermountain, Borncamp served as the medical program director for the 2002 Winter Olympics in Salt Lake City, Utah, and provided consulting services to organizers of the 2006 Winter Olympics in Turin, Italy; and the 2010 Winter Olympics in Vancouver, British Columbia.
At Providence St. Joseph Health, Borncamp leads strategic sourcing, clinical integration/value analysis, contract administration, data management and analytics, procurement, and accounts payable, with teams located across the IDN's service areas.
In this episode, guest host Scott Adams has a conversation about the new reimbursement schedule from Medicare known as PAMA.
Scott first talks with Mark Zacur, VP & General Manager at Thermo Fisher Scientific where they talk about possible impacts on our healthcare system and patients.
Then Scott talks to Jim Poggi from Tested Insights on how this will impact the POL, or Physician Office Labs.
Note from Mark Zacur: "Views expressed through this podcast are my own and do not represent the opinions of any entity whatsoever with which I have been, am now, or will be affiliated with”
On this episode we talk to Christine Torres, System Vice President, Supply Chain and Biomedical Engineering, Main Line Health in Radnor, Pennsylvania.
Chris Torres began her healthcare career as a high-schooler, working in a research lab in a Philadelphia hospital. While still in college, she became certified as a surgical technician and scrubbed in the OR evenings and nights.
After graduation, she joined The Wistar Institute, an independent biomedical research firm in Philadelphia, but soon returned to the clinical setting, scrubbing in the OR, primarily for orthopedics and neuro procedures. She assumed additional responsibilities in SPD, logistics and materials management before taking a hiatus from healthcare in 2000, when she joined IKON (now Ricoh), to oversee facilities management in Pennsylvania, New York and New Jersey.
She returned to Main Line Health in November 2002. As the system vice president of supply chain management and biomedical engineering, Torres oversees more than 250 employees in biomedical engineering, contracting, inventory control and logistics. The supply chain management team is responsible for approximately $300 million in spend. The program encompasses an in-house biomedical equipment management program, strategic sourcing, supply chain management technology and data analytics, clinical resource management aligned with clinician engagement, and systemized logistics management.
On this episode we talk with Steve Kiewiet, Vice president, supply chain operations and interim co-chief supply chain officer with BJC HealthCare.
This episode is sponsored by Vantage Point Logistics. Learn more at www.VantagePointLogistics.com
Steve started his healthcare career in high school, when he served as a member of the volunteer ambulance crew in his hometown. He spent 10 years as a hospital corpsman in the U.S. Navy, after which he worked as a paramedic while finishing his college education. After college, he was a pharmaceutical sales rep before moving to distribution, logistics and operations with a large national distributor serving the physician office market. He then moved into a business development role with a company that manufactures automated external defibrillators. After that, he joined Cardinal Health, where he had three different roles in Lean Six Sigma process improvement, product/category management and distribution operations. He landed in his current role at BJC HealthCare in December 2012.
His primary responsibility at BJC is supply chain operations, distribution/logistics, inventory planning/management along with centralized purchasing and the corporate travel/purchasing card program management. His team consists of the supply chain professionals working in BJC’s 15 hospitals, who partner everyday with the clinical and hospital operations leaders to ensure they have the supplies that are needed to support their mission in the delivery of care. Kiewiet recently assumed a co-leadership role with a peer as the chief supply chain officer for BJC HealthCare. Together they lead an organization of over 300 people, including sourcing, utilization management, analytics and process improvement professionals.
In this episode we talk to Tim Nedley, Vice President, Materials Management for UPMC in Pittsburgh, Pennsylvania. He has overall responsibility for distribution, logistics, materials management, transportation, clinical engineering, print, freight management and fleet management.
Nedley specializes in change management, operational enhancements and other projects that have a positive impact to an organization’s bottom line. He’s honed and applied best practices over 28 years of leadership experience at UPS, Owens & Minor and UPMC. Since starting at UPMC, Nedley and his team have increased warehouse and materials management productivity in excess of 30% and are on track to drive out $14M in inbound freight spend over the next 5 years.
Nedley earned a BS in Human Resources from Geneva College.
In this episode we talk to Randy Hayas, the Chief Supply Chain Officer at Orlando Health an eight-hospital integrated health care delivery network in Orlando, Florida with more than $2.7Billion in Net patient Revenue. Mr. Hayas joined the organization in 2007 and has over 30 years’ experience in supply chain, healthcare administration and consulting ranging from small community hospitals to large academic medical centers and integrated delivery networks.
Mr. Hayas has a Bachelor in Business Administration degree majoring in Finance and Economics and is a Certified Materials & Resource Professional through the American Hospital Association. In addition, Mr. Hayas is a Board Member of IDignity, Inc., a non-profit organization helping the disadvantaged in Central Florida through the complex steps of getting personal identification.
In this episode we talk to Mark Cartwright, Senior Director of Supplier Diversity for Vizient; the nation’s largest member-owned health care services company. Vizient provides insight in the critical areas of clinical, operational and supply chain performance. Following a recent acquisition, Vizient now manages in excess of $100 billion in annual contractual spend. Mark is often sought out for his insight on supplier diversity processes, practices, and strategic importance.
Immediately prior to Vizient, Mark was appointed by then Governor Robert McDonnell to the newly created role of Director of Supplier Diversity for the Commonwealth of Virginia. Reporting directly to the Governor, Mark was charged with providing leadership and direction to over 150 state agencies in an effort to increase spending with small and diverse businesses. Mark was able to Increase spending with minority-owned businesses by establishing an unprecedented level of collaboration and understanding between state agencies, buyers, suppliers, contractors and other stakeholders.
Immediately prior to the Governor’s Office, Mark created and grew the supplier diversity program at his alma mater, Virginia Tech. Despite Virginia Tech’s location in the least racially diverse area in the Commonwealth, he was able to grow the program well beyond expectations.
Prior to his entry into the supplier diversity arena, Mark enjoyed over fifteen successful years in retail, commercial, and direct banking industries in various management roles. Most recently, Mark served as Manager of Customer Care and Back Office Servicing at GMAC Bank, from its startup through the acquisition of over $15 billion in assets.
He holds an MBA degree with a Finance concentration from Virginia Tech, as well as a BS degree in Management. He is certified by the Institute for Supply Management as a Certified Professional in Supply Management and was among the first to achieve the Certified Professional in Supplier Diversity designation.
In this episode we visit with Eric O'Daffer who is a Research Vice President in the Gartner Healthcare Supply Chain group.
Mr. O'Daffer's focus is on the end-to-end healthcare value chain, starting at the point of patient care looking back. He focuses most of his time with providers and how they best manage all the components of supply chain. This involves both their internal processes as well as best practices for partnering with their trading partners to optimize the clinical effectiveness of products and provide the best total cost to serve possible.
Mr. O'Daffer's main focus is helping pull all this together in healthcare contextualizing best practices from other industries where applicable.
In this episode we talk to Matt Rowan. As President and CEO of HIDA since 2000, Mr. Rowan has positioned HIDA as the leading advocate for the medical products distribution industry before Congress and Federal agencies. He has been responsible for the development of new member services in areas such as market intelligence, data analytics and structured networking.
Mr. Rowan also serves as Vice Chairman of the HIDA Educational Foundation (HEF) Board of Directors, which represents leading manufacturers of medical products.
He is a graduate of the University of Maryland with a degree in Marketing and minor in Economics. Mr. Rowan resides in Alexandria, Virginia with his wife and daughter.
In this episode we talk with Jamie Kowalski. Jamie’s career as a Supply Chain Management executive in community and tertiary hospitals began in 1972.
He began his consulting career in 1980, founding Kowalski-Dickow Associates, Inc. (KDA), a leading hospital supply chain management-consulting firm. He has satisfied over 1700 hospital clients and over 180 IDNs. He has also consulted with dozens of supply chain related service provider companies, including Fortune 15 and Fortune 100 companies.
He later served in senior executive roles with Owens & Minor, Inc., McKesson Provider Technologies and Aramark Supply Chain Management Services.
Jamie is a Co-Founder and the first Board Chairman of The Bellwether League, Inc., the not-for-profit Hall of Fame for the Healthcare Supply Chain leaders.
He was selected for the George R. Gossett Leadership Award by the Association of Healthcare Resource and Materials Management, in 2011.
Jamie authored four and co-authored three more books on healthcare supply chain management, over 80 articles, and has spoken at over 125 national and international conferences on healthcare supply chain management.
Jamie earned BS in Management and MBA degrees from Marquette University.
He earned Fellow status in the American College of Healthcare Executives and the Association for Healthcare Resource and Materials Management.
In this episode we talk to John Strong.
John is a 40 year veteran of the healthcare industry with leadership experience in healthcare providers, suppliers and service providers, and group purchasing organizations. On October 4, 2011 the Bellwether League (Health Care Supply Chain Hall of Fame) inducted John for “his outstanding contributions over the years to healthcare supply chain management, development, innovation and leadership.” He combines talents that include health care administration, entrepreneurship, national accounts contracting, group purchasing, the roles of President, CEO and board member, and healthcare industry consultant. John has developed and implemented programs that have generated hundreds of millions of dollars in value for his employers and clients.
In addition to his consulting practice, John served on the adjunct faculty of the Sheldon B. Lubar School of Business, at the University of Wisconsin—Milwaukee for three years.
John presently serves as president of Greenhealth Management, a subsidiary of Practice Greenhealth. It operates Greenhealth Exchange, a Delaware public benefit company (“B” Corp). Greenhealth Exchange is focused on developing specifications and aggregating green, sustainable purchasing volume to accelerate the adoption of better and more sustainable products in the health care industry.
John retired from Nexera, Inc. a wholly owned subsidiary of the Greater New York Hospital Association, where he was Senior Vice President of Management Services. This division provides outsourced services to clients including Supply Chain Procurement, Distribution, Central Processing, Linen, Receiving, Environmental Services, Facility Management, Clinical Engineering and Food Services.
John served as the founding President and Chief Executive Officer of Consorta, a $5 billion dollar group purchasing organization serving more than 350 hospitals for more than ten years.
Prior to Consorta, John served in a number of senior executive positions at Premier, Inc., a leading national healthcare alliance. In his final role as Chief Operating Officer of the group purchasing program he was responsible for medical surgical, operating supply and pharmacy group purchasing and clinical programs, alternate site services and international programs. He was a key architect of Premier’s contracting programs, member service and marketing operations for the group purchasing program, increasing purchasing volume to more than eight fold.
John’s experience also includes consulting as a Senior Vice President with Concepts in Healthcare, Inc., an Ashland, Massachusetts consulting firm.
John received his Master’s Degree in Business Administration with Distinction, with an emphasis on Human Resource Management from DePaul University, Chicago, Illinois. He received a Bachelor’s Degree in Business Administration, with a comprehensive major in Management from the University of Wisconsin-Eau Claire, Eau Claire, Wisconsin. He is married, and has two post-college age children.
In this episode we talk with Todd Ebert, President and CEO of the Healthcare Supply Chain Association (HSCA).
Todd Ebert is a nationally recognized supply chain leader, a group purchasing industry expert, and a registered pharmacist with more than 30 years of healthcare experience.
Ebert joined HSCA in 2015 from Amerinet, Inc., a national healthcare solutions organization and HSCA member, where he had served as President and CEO since 2007. After joining Amerinet from Intermountain Healthcare in 1991, Ebert served in a series of leadership roles including Vice President of Amerinet's pharmacy program; President of Amerinet’s private-label company, Amerinet Choice, LLC; Executive Vice President for Contracting Operations and Purchasing Program Development Units; President of Operations; and as President and Chief Operating Officer.
Prior to Amerinet, Ebert gained extensive experience in several other sectors of the healthcare industry. He is a former vice president and general manager of a specialty healthcare product logistics company; a director of hospital and retail pharmacy; and has owned and operated a nursing home clinical pharmaceutical consulting company. Internationally, Ebert has provided pharmaceutical consulting to foreign government officials and healthcare providers.
Ebert is a former Chair of HSCA and is the immediate past Chair of the Healthcare Industry Supply Chain Institute (HISCI). He is often requested as a guest speaker for industry events on subjects ranging from pharmacy to group purchasing trends.
Ebert holds bachelor’s degrees in pharmacy and business management from the University of Utah and a Master of Science degree in pharmacy administration. He is a registered pharmacist.
On this episode we talk to Rand Ballard who leads strategic accounts; enterprise solution sales; and sales and client management for Vizient™.
Previously, Ballard served as MedAssets senior executive vice president and in the office of the chief executive since 2008 and as chief customer officer since 2006. He also served in the roles of chief operating officer, president of MedAssets supply chain systems and leader of the company’s sales team.
Prior to joining MedAssets, Ballard was vice president, health systems supplier economics and distribution for Cardinal Health care.
He earned a master’s degree from Pacific Lutheran University with a triple major in finance, operations and marketing. He was a deans' list undergraduate at the U.S. Military Academy at West Point and earned a bachelor’s degree with concentration in nuclear physics, nuclear engineering and business law.
An avid community partner, Ballard has served as chairman of the board of the Meals on Wheels Association of America Foundation, vice president of Hire Heroes USA and vice president of The Health Careers Foundation, a non-profit organization that provides scholarships and low-interest loans to non-traditional students pursuing a degree in the health care field.
On this episode we talk with Gary Fennessy. Mr. Fennessy is the Vice President of Corporate Supply Chain with administrative oversight and strategy development for Supply Chain across the Northwestern Medicine network.
Prior to his current responsibilities, Mr. Fennessy served in various executive management positions within hospital operations and the finance division at Northwestern Memorial Hospital. Mr. Fennessy received his Bachelor of Science degree in Business Education from Western Illinois University (1977) and his Masters of Business Administration from DePaul University (1984). He is a member of the Healthcare Financial Management Association and American College of Healthcare Executives and serves on various community board committees that include his role as a Finance Chair and Board Member of the UCAN.
In this episode we talk to Dennis Orthman.
Orthman is the Senior Director with the Strategic Marketplace Initiative, supporting SMI executive teams in the development of innovative solutions to industry challenges. Orthman has over 30 years of healthcare supply chain experience, beginning his career as a hospital buyer and progressing through respected management, consulting, and executive positions.
Orthman worked at Boston City Hospital, the Caritas Christi Health System in Boston, and served as Director of Contracting for Partners Healthcare System. Dennis has also worked as a Senior Consultant with Concepts in Healthcare and with BD Healthcare Consulting & Services, assisting IDN clients in creating hospital-vendor partnerships and delivering innovative supply chain programs.
An MBA graduate from Suffolk University in Massachusetts, Orthman is also a graduate of the Georgetown University Healthcare Leadership Institute. Orthman is an active member of AHRMM, serves on the GS1 Healthcare US Leadership Team, has been published in numerous industry trade journals, and has presented on progressive supply chain topics at both the national and local conferences.
In this episode we talk with Matt Palcich Senior Manager, CSC Inventory & Distribution Services, Providence Health & Services.
Matt is responsible for leading the development of a system wide inventory program that optimizes accountability and control through strategic planning and direct management of all medical product inventory within the Consolidated Service Center ~25m on hand inventory with 180m annual throughput.
On this episode we talk to Brent Petty. Brent is Executive Industry Consultant for Healthcare, at Lexmark International, Inc. Brent joined Lexmark in 2015 after serving 12 years as System Vice President, Supply Chain for Wellmont Health System, Kingsport TN.
Brent in addition to his Lexmark responsibility currently has the distinct honor in being the 2015 Chairman of the Board of the Association for Healthcare Resource Materials Management. (AHRMM).
Petty earned his professional designation as a Certified Materials Resource Professional (CMRP) through the AHA Certification Center, a division of the American Hospital Association.
In this first episode of Healthcare Supply Chain Radio we talk to Dr. Eugene Schneller. Dr Schneller is an experienced academic leader, researcher, and administrator with extensive experience at the university, college, and departmental levels. Having held appointments in very diverse settings (business, liberal arts, medicine, and public health), Dr. Schneller has a knowledge and appreciation of a wide range of disciplines, academic and business cultures, and approaches to academic problem solving.
As Associate Dean of the College of Business at Arizona State University (ASU), he was responsible for operations of one of the largest colleges of business in the United States. He has also worked extensively in the areas of research and organizational development as Director of the William Seidman Research Institute at ASU. He also served as Counselor for Health Professions Education under ASU President, Lattie Coor. He was the first director of the Division of Health Administration and Policy in the Mel and Enid Zuckerman College of Public Health.
Dr. Schneller is currently a Professor of Health Care Supply Chain Management in the W. P. Carey School of Business, Department of Supply Chain Management; building an innovative program in health sector management in collaboration with the Department of Supply Chain Management. He has developed the Health Sector Supply Chain Initiative at ASU, which involves a major research thrust, the Health Sector Supply Chain Research Consortium (HSRC-ASU). In 2007, in recognition of his stream of research and educational development, he was named a Dean’s Council of 100 Distinguished Scholar. HSRC-ASU has been internationally recognized for its design – bringing together competitors from across the health industry to solve common problems.
He has studied public and private health care procurement in both the United States and abroad with a focus on design, integrity, efficiency and effectiveness.